The festive season is all about creating magical memories, and at Battersea Power Station we’re committed to making sure everyone can enjoy our Christmas experiences in a way that feels welcoming, accessible and inclusive.
Whether you’re gliding across the ice at London’s only riverside ice rink, meeting Santa in his festive workshop, joining the elves dance party at Malaysia Square, enjoying special performances of The Nutcracker by London Children’s Ballet, or even taking a magical journey on the Land Train, we’ve worked closely with our partners to consider a wide range of access needs and provide support wherever possible.
Our much-loved Glide at Battersea Power Station welcomes skaters of all abilities to enjoy the magic of the festive season.
Accessibility information is available before your visit to help guests plan ahead, and our team is trained to support a variety of access requirements. Guests who require additional assistance are encouraged to contact the team in advance so that any arrangements can be discussed and their visit can be as smooth and enjoyable as possible.
To ensure as many people as possible can enjoy the ice rink, dedicated Accessible Skate Sessions are available on selected dates throughout the season. These sessions offer:
Accessible Skate Session Dates (2026/27)
All sessions are wheelchair accessible, with space for up to six wheelchair users per session. Please note that electric and motorised wheelchairs must be switched off while on the ice.
Essential Companion Tickets
If you require assistance during your visit, please add an Essential Companion Ticket alongside your own ticket when booking.
For child and teen ticket holders, a Companion or Personal Assistant ticket can also be provided free of charge. To be valid children and teens must be accompanied by a paying adult ticket holder.
Once you have booked, a member of the Universe team will be in contact to explain what supporting documentation may be required for your Essential Companion Ticket.
Examples include:
Facilities at Glide
Skate Exchange
The Glass House
Accessible Toilets available at
Access is via a lockbox code: 2002
If you require assistance, please speak to a member of the team who will be happy to help.
Seating & Viewing Areas
This year’s immersive Santa’s Workshop Adventure has been designed with accessibility in mind and for families and visitors with a wide range of needs to enjoy.
The experience lasts approximately 30 minutes, taking visitors through a magical festive journey with performers and activities along the way before meeting Santa in a private grotto setting. Suitable for all ages, it’s designed to ensure every family can create special Christmas memories together.
Access tickets and complimentary companion tickets can be booked online, with up to two access tickets available per booking group. Additional arrangements can also be made through the box office where required.
Visitors can choose from designated assisted performances, clearly highlighted during the booking process to help guests select the session that best suits their needs.
The workshop also offers:
If you would prefer to discuss your specific requirements before booking, please contact the box office at boxoffice@immersiveoctopus.com.
The festive Land Train is a fun and convenient way to explore the estate.
Accessibility has been build into the experience with final carriage featuring a fold-down wheelchair ramp, allowing wheelchair users and guests with mobility requirements to board comfortably and safely.
To support Deaf and hard of hearing guests, every carriage provides access to a qualified British Sign Language (BSL) interpreter through our Convo QR code service. Simply scan the QR code to connect with an interpreter during your journey.
In addition, all Land Train drivers have completed accessibility awareness training, equipping them with the knowledge and confidence to support guests with both visible and non-visible disabilities while providing a warm and welcoming experience for everyone on board.
Experience London’s skyline from a whole new perspective with The Chimney Lift, Battersea Power Station’s unique viewing experience.
While the standard journey includes 39 spiral steps before reaching the boarding platform, guests who require a step-free route can book a space in a dedicated accessibility lift. Please request this when booking tickets
The accessibility lift accommodates both manual and powered wheelchairs of up to 65cm wide, 115cm long and a combined user and chair weight of up to 300kg. Unfortunately mobility scooters cannot be accommodated within the experience.
Guests who require additional support can benefit from complimentary companion tickets, and assistance dogs are welcome when arranged in advance with the team. Accessible toilet facilities are also available nearby within the Power Station.
One of the latest accessibility enhancements at The Chimney Lift has been the introduction of a new in-house captioning system for the series of interactive displays you experience before your ascent, developed specifically around the experience to support guests who are Deaf or hard of hearing.
Once at the top, visitors can enjoy breathtaking 360-degree views across London, making The Chimney Lift an unforgettable experience that can be enjoyed by a wide range of guests.
For more detailed information, please explore our Accessibility Guide or get in touch through the contact form, where a member of the team will be happy to help. GET IN TOUCH
We know that great accessibility starts before a guest arrives.
That’s why we continue to work closely with our event partners and operational teams to provide clear information, well-trained team members and practical support throughout the festive season.
If you have any questions or would like to discuss your requirements before visiting, our Guest Services team will be happy to help. Please contact them via guestservices@bpsms.co.uk
Or you can also plan ahead using our free WelcoMe platform, which allows you to share your accessibility requirements before your visit and plan ahead.
Useful links:
Because everyone deserves to experience the magic of Christmas, we’re proud to offer festive experiences that are welcoming, enjoyable and accessible for all.
At Battersea Power Station, we’re committed to continually improving accessibility and inclusion across our estate, ensuring every guest can create memorable moments with family and friends throughout the festive season.
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