We’re super excited to welcome you to Battersea Power Station and want to make every element of your experience seamless and enjoyable. Our Guest Services team are available to answer your questions and to provide support. You can contact them by email or phone or visit them during your visit to Battersea Power Station.
Email: guestservices@bpsms.co.uk
Telephone: 0208 176 6500 (Lines are open from 10am – 8pm Monday to Saturday, and 12 – 6pm on Sunday)
Location: Our Guest Services desks are located just inside the North Entrance (Upper Ground Floor) and South Entrance (Ground Floor) of the Power Station.
Here you’ll find key information to make your experience seamless and enjoyable.
If you require extra support, our fully trained Guest Services team offer the following services:
Baby changing areas are located across the Power Station. Our family room is located on Level 1, north side and is available to feed your child. There are baby changing facilities in both male and female toilet blocks, please speak to a member of the guests services team to direct you to the closest one.
If you are cycling to Battersea Power Station, you will find bike stands located across the estate. We also have an underground bicycle hub located on the south side of the estate, near the tube station. Enter via the lift opposite Third Space and next to the playground or continue along Lumen Lane past M&S where you will find the entrance.
If you’re visiting with a child, our Guest Services team can provide a wrist band for them to wear which provides information and your phone number. The wrist band can provide peace of mind and help make a reunion quicker in the event that you become separated.
Co-working, event and conference spaces, and meeting rooms are available for hire at The Engine Room, featuring top-of-the-range facilities.
Well-behaved dogs are welcome at Battersea Power Station. Please ensure that your dog is on a lead at all times and toileted before entering the Power Station. The following venues welcome dogs:
Shops
Restaurants
Other
We have a number of event spaces available for hire. To find out more and download our events brochure click here.
If you would like to provide feedback, please email us at guestservices@bpsms.co.uk
Free Wi-Fi is available across the estate. If you need any support logging on, please ask one of our Guest Services team.
For directions to get to Battersea Power Station, please visit our Getting Here page.
Whether it’s a quick drink, spot of lunch, or a fine-dining experience, Battersea Power Station has a number of cafes and restaurants with halal dining options available on their menu:
For all enquiries relating to Lift 109, please visit lift109.co.uk or click here to fill out an enquiry form. Alternatively, you can email their customer service team on info@lift109.co.uk.
If you have lost an item at Battersea Power Station, please contact our Guest Services team at guestservices@bpsms.co.uk. When you collect your item we will need a full item description and to check your identification.
Any lost items handed to us are stored for a period of 90 days; after this time all items are donated to local charity partners.
Our opening hours are:
Individual shops, bars, restaurants and entertainment venue hours may vary, so please check with each retailer before visiting.
Our prayer room is located on the ground floor, north side through the corridor adjacent to Battersea Book Shop in Turbine Hall B and offers a quiet multi faith space for reflection or prayer.
Our Photography Policy is available here.
An outdoor playground is available, this is located on Prospect Park Lane which is close to the London Underground Battersea Power Station.
If you’re a Wandsworth-based school and would like to find out more about school visits, please contact us at guestservices@bpsms.co.uk
We welcome school visits on site and the guest services team is happy to help and assist on the day. Schools can enjoy the Power of Place exhibition, history and heritage trail and our timeline wall. Find out more here.
Coach drop off is located on Pump House Lane, we do not offer coach parking. For more information visit our Getting Here page or view our map here.
If you need more information about obtaining a permit for works please email estate.management@bpsms.co.uk.
For any works relating to particular brands on site please ensure you are obtaining a permit through the management team of that brand/retailer.