GUEST SERVICES

If you require extra support, our fully trained Guest Services team offer the following services:

• Accessible Toilets
  Accessible toilets are located throughout the Power Station and require a RADAR key for entry. For guests who do not have their own RADAR key please ask a member of staff at the Guest Services desk or call 020 8176 6500 and a team member will come and unlock the stall for you.The National Radar Key Scheme (RADAR) is a program in the United Kingdom designed to provide independent access to locked public toilets for people with disabilities and access needs. Individuals can obtain a RADAR key from local authorities, disability organisations, or certain online retailers. Proof of disability or health condition may be required when applying for a key.
• Blue Badge Parking
  We have a total of 45 disabled parking spaces available in our Circus West Village and Electric Boulevard car parks – these spaces are available specifically for use by Blue Badge holders. These spaces are not bookable in advance and are charged at standard rates. Visit our Getting Here page for more information.
• BSL Interpreting
  Our Guest Services team have access to live British Sign Language (BSL) interpreting, powered by SignLive so that we can effectively assist you.

• Changing Places
  Our Changing Places facility is located first floor, north side and is accessible using a RADAR key.  If you do not have a RADAR key, please contact our Guest Services team who can provide access.To locate the Battersea Power Station Changing Places facility click here.
  For more information on Changing Places click here.
• Electric Scooters & Wheelchair Hire
  Mobility scooters and manual wheelchairs are available for hire. Please click here for the booking process and please click here for our standard terms and conditions. Mobility equipment is available during operating hours only.
• Hearing Loops
  Our Guest Services desks are equipped with hearing loops to ensure clear communication for visitors with hearing aids or cochlear implants. These systems provide enhanced audio clarity by transmitting sound directly to compatible devices, making it easier for guests to engage with our staff and access important information.

• Hidden Disabilities Sunflower Scheme
  We recognise the hidden disabilities sunflower as a way of you voluntarily sharing that you may need a helping hand, understanding, or more time.  Sunflower lanyards are available from our Guest Services team.
• Sensory Back Packs
  Sensory backpacks are available to hire for free from our Guest Services Desks, these backpacks contain over-ear headphones, sunglasses, fidget toys and communication cards.
• Visually Impaired Shopping
  Shopping guide or assistance is available for those who are visually impaired or have low vision. Please contact us ahead of your visit as our Guest Services team are trained and ready to help. Companion Canes are available as part of this access service.
• WelcoMe
  The WelcomMe app enables you to notify us of your visit and of any additional support you may need, helping to make your visit more predictable. WelcoMe is free to use and is available for download from your app store or accessible by clicking here.

Baby changing areas are located across the Power Station. Our family room is located on Level 1, north side and is available to feed your child. There are baby changing facilities in both male and female toilet blocks, please speak to a member of the guests services team to direct you to the closest one.

If you are cycling to Battersea Power Station, you will find bike stands located across the estate. We also have an underground bicycle hub located on the south side of the estate, near the tube station. Enter via the lift opposite Third Space and next to the playground or continue along Lumen Lane past M&S where you will find the entrance.

If you’re visiting with a child, our Guest Services team can provide a wrist band for them to wear which provides information and your phone number. The wrist band can provide peace of mind and help make a reunion quicker in the event that you become separated.

Co-working, event and conference spaces, and meeting rooms are available for hire at The Engine Room, featuring top-of-the-range facilities.

Well-behaved dogs are welcome at Battersea Power Station. Please ensure that your dog is on a lead at all times and toileted before entering the Power Station. The following venues welcome dogs:

Shops

• Abercrombie & Fitch
• Ace & Tate
• Adidas
• Aesop
• Arc’teryx
• Battersea Bookshop
• BOSS
• Calvin Klein
• Clarendon Fine Art
• Control Room B
• Curated Makers
• David Clulow
• Gant
• Genesis
• Hugo Boss
• Jo Malone London
• Le Labo
• Lululemon
• Mango
• Mulberry
• Nike
• Paperchase
• Petit Pli
• Polestar
• Ray-Ban
• Ralph Lauren
• Rituals
• ROX
• Royal Selangor
• Skechers
• Sky
• Space NK
• Superdry
• The Kooples
• Theory
• Tommy Hilfiger
• Uniqlo
• Watches of Switzerland
• Zadig & Voltaire
• Zara

Restaurants

• Arcade Food Hall & Bar
• BAO
• Battersea Brewery
• Black Sheep Coffee
• Brindisa Tapas
• Cinnamon Kitchen
• Clean Kitchen
• Dishoom
• Fiume
• Gordon Ramsay Street Pizza
• JOE & THE JUICE
• Le Bab
• Megan’s
• Noci
• No.29 Power Station West
• Paris Baguette
• Poke House
• Pret (takeaway only)
• Starbucks
• Tonkotsu
• TOZI Counter
• TOZI Grand Cafe
• Vagabond
• Venchi
• Where the Pancakes Are

Other

• Boom Cycle
• Paul Edmonds

We have a number of event spaces available for hire. To find out more and download our events brochure click here.

If you would like to provide feedback, please email us at guestservices@bpsms.co.uk

Free Wi-Fi is available across the estate. If you need any support logging on, please ask one of our Guest Services team.

For directions to get to Battersea Power Station, please visit our Getting Here page.

Whether it’s a quick drink, spot of lunch, or a fine-dining experience, Battersea Power Station has a number of cafes and restaurants with halal dining options available on their menu:

• Cinnamon Kitchen
• Dishoom (from 12:00 onwards)
• Joe & the Juice
• Le Bab
• Megan’s
• Roti King
• Tonkotsu
• Venchi
• WTPA

For all enquiries relating to Lift 109, please visit lift109.co.uk or click here to fill out an enquiry form. Alternatively, you can email their customer service team on info@lift109.co.uk.

If you have lost an item at Battersea Power Station, please contact our Guest Services team at guestservices@bpsms.co.uk. When you collect your item we will need a full item description and to check your identification.

Any lost items handed to us are stored for a period of 90 days; after this time all items are donated to local charity partners.

Our opening hours are:

• Monday to Saturday, 10am – 9pm.
• Sunday, 12 noon – 6pm.

Individual shops, bars, restaurants and entertainment venue hours may vary, so please check with each retailer before visiting.

Our prayer room is located on the ground floor, north side through the corridor adjacent to Battersea Book Shop in Turbine Hall B and offers a quiet multi faith space for reflection or prayer.

Our Photography Policy is available here.

An outdoor playground is available, this is located on Prospect Park Lane which is close to the London Underground Battersea Power Station.

If you’re a Wandsworth-based school and would like to find out more about school visits, please contact us at guestservices@bpsms.co.uk

We welcome school visits on site and the guest services team is happy to help and assist on the day. Schools can enjoy the Power of Place exhibition, history and heritage trail and our timeline wall. Find out more here.

Coach drop off is located on Pump House Lane, we do not offer coach parking. For more information visit our Getting Here page or view our map here.

If you need more information about obtaining a permit for works please email estate.management@bpsms.co.uk.

For any works relating to particular brands on site please ensure you are obtaining a permit through the management team of that brand/retailer.